The condition for the execution of the Order is, in particular, the availability of a given Product at the time of execution of the Order and payment for the Order, unless the cash on delivery option has been permitted.
If the Customer is a Consumer, in a situation where the Seller is unable to fulfil the order due to the lack of the Product at the time of fulfilment of the Order, the Seller is obliged - no later than within 7 days - to notify the Customer of this fact and refund the amount paid by the Customer.
Acceptance of the Order for execution will take place no later than the beginning of the first business day following the day on which the Order was confirmed or on which the Seller received payment for the Product.
The order will be fulfilled within 2 to 7 working days, although this time may be extended by the shipping time.
In the event of reasons beyond the Seller's control, the Order execution time may be extended. In such a case, the Seller is obliged to immediately notify the Customer and indicate a new, approximate date for the Order execution. If the new date is not accepted by the Customer, he may withdraw from the contract.
The order is fulfilled in accordance with the method indicated in the electronic Order Form by the Customer.
The following delivery methods are available in the Online Store:
a) via Poczta Polska or a courier company, delivery time 1-3 business days from the moment of sending the Order in the territory of the Republic of Poland
b) to Inpost parcel lockers, delivery time 1-3 business days from the moment of sending the order in the territory of the Republic of Poland
c) by collection at the point, delivery time 1-3 business days from the moment of sending the order in the territory of the Republic of Poland
The shipping cost is borne by the Customer and depends on the weight and/or size of the package and the selected delivery method. The shipping amount is given when placing the Order and is included in the final price.
The delivery dates indicated in paragraph 7 letter ac are indicative. The Seller shall not be liable to the Customer for any delays in delivery caused by circumstances beyond the Seller's control. This applies in particular to delays caused by carriers. If the Customer is a Consumer, paragraph 9, sentences 1 and 2 shall not apply.
In the event that the ordered Products are sent to their destination via a carrier (described in section 7 above), the Customer is obliged to examine the shipment at the time and in the manner accepted for shipments of this type. If the Customer finds that the ordered Products have been lost or damaged during transport, the Customer is obliged to perform all actions necessary to establish the carrier's liability.
The customer has the option to cancel the order within 12 hours of placing it. The order is canceled by sending an appropriate statement to the Seller's e-mail address:hello@longevity-at-home.com.
If you do not pay for your order within 15 minutes, the order will be canceled automatically.
The Seller informs about temporary restrictions in the delivery of Products. In the event that the Product is unavailable in the Store, the Order fulfillment time may be up to 30 business days.
Products ordered in the Store are delivered within the territory of the Republic of Poland. Shipment abroad is carried out on the terms and conditions specified by the Customer from Customer Care.
In the event of an order being placed by a Customer who has their place of residence or registered office outside Poland, the Seller shall notify the Customer of the amount of fees required to complete the Order, including in particular the amount of shipping costs. In the above situation, the Seller shall accept the order for completion upon payment of the price by the Customer, and in the event of a risk of delays, shall inform the Customer of a possible extension of the delivery period. In the event of impossibility of delivery of products selected by the Customer as part of international shipping, the selected Products should be verified in terms of possible limitations, e.g. impossibility of shipping specific Products abroad and the size (weight) of the order, and in case of doubts, contact the Seller.
